Mail order sales conditions
In all prices in our catalogue, the German V.A.T. (Value Added Tax) of 19% (7% on books) is included.
All goods are invoiced in EURO currency. Price changes reserved. The German Tobacco Tax Act stipulates that
all tobacco products be charged with the exact price printed in the attached tax stamp. Thus possible price changes
by the manufacturers/importers during our catalogue’s one-year term become valid immediately and without notice.
In case of price raises of more than 10% we will inform you before carrying out your order.
Descriptions of pipe tobaccos, cigars and spirits were written according to manufacturer’s/importer’s information.
Changes due to technical conditions of production are reserved with all goods in the catalogue.
With your order, you enter into a binding contract with DAN PIPE. With orders given in our online shop,
the receipt of your order with all data entered will be acknowledgeded by e-mail. This statement does not mean
a binding acceptance of your order from our side. All data given to us by our clients will be treated confidentially.
All goods will be sent by Premium Parcel Post exclusively by DHL.
For customers outside of Germany, advance payment is always required, preferably by credit card
(AMEXCO, DINERS, MASTERCARD and VISA accepted). Name your credit card company, card number and
date of expiry plus the additional security number (3 figures with Diners, Master and Visa, 4 figures with Amexco).
Otherwise we will send you an advance invoice to be paid by bank transfer. Goods will then be shipped after
receipt of your payment on one of our bank accounts. All money transfer charges must be payed by the customer.
This mode must be distinctly marked in your money transfer form. We do not ship COD (cash on delivery) to
countries outside of Germany. We cannot accept payment by direct debiting from countries outside of Germany.
Please take special care to inquire at your local customs office about your country’s import regulations
(examples: commercial deliveries of tobacco into Austria are prohibited, the same goes for all private or commercial
imports of Cuban cigars or tobaccos into the U.S.A.). If shipments are refused or returned to us due to exceeding
maximum import values/quantities or dur to violation of other import regulations shipping costs will not be
refunded, and all additional postage costs caused by returns will be charged to your account.
With deliveries into countries within the European Community we charge the full German V.A.T included in our
catalogue prices. With deliveries into countries outside of the European Community the German V.A.T.
will be extracted from our catalogue prices.
All goods shipped remain the property of DAN PIPE until fully paid. At the receipt and acceptance of the goods
all risks devolve upon the customer. Place of fulfillment is Lauenburg/Germany.
Within 30 days after their receipt, goods can be returned or exchanged if not satisfied, provided that pipes have
not been smoked, that tobacco or cigar containers remain unopened with the tax sealing stamps unbroken and
that bottles of spirits remain unopened. Goods specially made to customer’s demands cannot be changed, the
same goes for hobby briar blocks that have already been worked by the customer (briar is a natural grown
material that cannot be guaranteed against flaws appearing in the course of your working).
Please, take care to send return parcels post paid - unfranked parcels will cause us high extra charges.
In case of returns due to legitimate complaints such as material or manufacturing defects we will fully refund
your postage expenses. When returning goods to DAN PIPE, the customer is bound to pay all postage charges
provided that the value of the goods is below 40,00 EURO or, if their value is above 40,00 EURO, the customer
has not yet paid for the goods he has received. Otherwise the return shipment is free of charge. Should
you want to return single goods from one shipment and invoice, please do not reduce the amount
of our invoice independently, but wait for the receipt of our corrected invoice or credit entry.
